application transaction management To be competitive in today's environment, businesses must be able to measure and report on application response times from the end user's perspective. This serves not only to validate system performance, but also provides the foundation for quantifiable management of and reporting on service level agreements (SLAs).

Business Need
  • Define service levels between business and IT and between business and outsourcers
  • Identify, diagnose and correct systems problems related to end-user response time
  • Compare system response times to those reported by end users through the help desk
  • Report end user response time metrics to business executives
Our Solution
Our Application Transaction Management Solution with PATROL End-To-End Response Timer enables you to determine the availability and measure the performance of business applications. End user activity is simulated by running pre-recorded transactions on a schedule and measuring response times from a dedicated desktop. The solution will automatically report application availability and response times and identify transactions that don't measure up to your standards.

Benefits and Features
  • Eliminates manual gathering of response time and availability data using automatic report feature
  • Measures response time and availability for business transactions by simulating end user activity
  • Provides service views of response time data
  • Helps you identify and isolate availability and response time issues
  • Delivers metrics to judge the improvement in customer satisfaction
  • Integrates response time data to support service level management objectives
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