Business expects 100% availability and rapid response times for critical IT services. However IT operations' challenges are to deploy new technologies in support of evolving business strategies, while keeping the current environment up and running, facing staffing constraints and stuck managing the details of an evolving and complex IT infrastructure. IT needs a way to detect infrastructure problems and concentrate on the fastest resolution to minimize impact on critical IT services.Business Need
- Minimize the downtime of IT components by identifying failures before they impact the IT service
- Notify IT staff with the right skill set at the right time, proactively and interactively
- Correlate IT failures to target the root cause in the IT enterprise for directed staff response
- Automate recovery to maintain business service availability
- Manipulate events to make problems easier to understand and manage in line with business policies
Our Event Management Solution with BMC's BMC Event Manager allows you to detect IT problems and concentrate on the fastest resolution before there is an impact on critical IT services. Built upon highly scalable architecture, this product receives events from IT components and translate them into information to solve the problem faster by filtering, prioritizing, enriching, correlating and automatically handling events according to business and operations priorities. It also automates corrective actions, integrates diverse technologies (frameworks), and interoperates with other management applications like your help desk.
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PATROL Express is a remote management solution created by our technology alliance partner BMC Software. It allows for the following:
- Rapid deployment
- Web transaction monitoring
- Infrastructure monitoring
