Business depends upon IT infrastructure and expects excellent service levels. IT organizations need to both align and maintain IT-to-Business definitions in an ever-changing environment. Understanding how IT and Business relate helps IT set response priorities for service problems that are based on business priorities, provides competitive advantage, shows the Business value that IT delivers, enables the IT organization for Business Service Management (BSM), and helps ensure IT survival.Business Need
- Show the value that the IT organization delivers to business operations
- Instrument the ability to model how IT relates to the Business and maintain those models
- Provide role-based reports and dashboards for efficient analysis and response to real-time impacts
- Provide business/IT service impact intelligence to IT operations, help desk and change management
- Leverage existing IT information and tool investments; no rip-and-replace
Our Impact Management Solution with BMC's Service Impact Manager enables BSM through real-time business-aware information about IT services and infrastructure. The solution leverages existing management tools and processes events against service models that relate IT and Business. Business-aware service models enable IT to pinpoint root cause and prioritize Business-critical problems. Common reporting and Web portal technologies deliver role-based dashboards and IT service impact reports.
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PATROL Express is a remote management solution created by our technology alliance partner BMC Software. It allows for the following:
- Rapid deployment
- Web transaction monitoring
- Infrastructure monitoring
