With shrinking staff resources and the responsibility to deliver business services, efficient event management is paramount to maintaining service delivery. When a service-impacting event occurs, the faster an IT operator or technician is notified, the faster an outage or slowdown is fixed - and the faster service is restored. IT staff are not sitting at management consoles 24x7. The challenge is how to provide instant event notification to the right person at the right time, anywhere.Business Need
- Dramatically shorten service outage times by automatically notifying staff when a failure occurs
- Notify the right person at the right time using virtually any electronic communication method
- Lower costs by reducing the time it takes IT Operations or the Help Desk to solve problems
- Extend the reach of PATROL management solutions to any remote location
- Reduce administration costs by allowing users to maintain their own contact data through the Web
AlarmPoint® is the leading solution for automated, critical event notification. Our Notification Management solution with Ivoq's AlarmPoint lets you extend your operations management to virtually any voice- or text-based communications device. You can take instant action with immediate notification and voice or two-way text activated responses. AlarmPoint adds intelligent notification, escalation, and remote response capabilities to BMC Software PATROL solutions through ready-to-go integrations, letting you proactively avoid service disruptions and dramatically reduce the duration of service disruptions when they do occur.
Home > Services > Operations Management > Notification Management
PATROL Express is a remote management solution created by our technology alliance partner BMC Software. It allows for the following:
- Rapid deployment
- Web transaction monitoring
- Infrastructure monitoring
